PhonePe Customer Cre Number
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PhonePe Customer Care Number: 08068727374 / 02268727374

PhonePe is a well-known digital platform for online transactions, and the aim is to offer an intuitive and secure digital platform for making payments without relying on cash or credit cards. Flipkart subsequently acquired PhonePe after its launch in 2015. Millions of users have trusted it.

When making online transactions or sending money via UPI for insurance, loans, credit cards, or bill payments, users may occasionally require assistance from the PhonePe support team.

To continue enjoying the digital services provided by PhonePe, you may sometimes need to reach out to the Customer Help Centres at their phone number, email address, and postal address.

PhonePe Helpline Numbers:

PhonePe Email Contact Details:

PhonePe IVR Options for:  080-6872 7374 and 022-6872 7374

The IVR menus for PhonePe customer care numbers 080-6872 7374 and 022-6872 7374 are as follows:

Step 1.

    • When you call, you will hear a welcome message that prompts you to select your preferred language.
    • Press one for English or press two for Hindi.

Step 2.

    • Press 1 if you have a query regarding your own PhonePe account.
    • Press 2 if you have a question regarding some other PhonePe account.

Now Main Menu Options  –

    • After listening to the message “Welcome to PhonePe”, select your language by pressing one for English or two for Hindi.
    • Press 1 if you need help with your registered PhonePe account associated with the number you are calling from.
    • Press 2 for help with any other PhonePe account that is not associated with the number you are calling from.
    • Press 3 to report a lost SIM or device.
    • Press 4, then press “zero” to return to the previous IVR options. If you select option 1, you will receive assistance with the PhonePe account that is linked to your phone number.

For a registered PhonePe number, the following IVR options will appear:

    • Press 1 to report an issue.
    • Press 2 for issues related to payments.
    • Press 3 for loan-related queries.
    • Press 0 to repeat the menu options or return to the previous menu.
If you have selected a different PhonePe account for your queries, please follow the steps below.
    • After choosing your preferred language,
    • Press 2 to access another PhonePe account’s query and enter the phone number.
    • You will now receive an OTP at the mobile number you entered.
    • Enter the OTP to complete the process and initiate the normal IVR options.
    • Press 1 for payment-related issues.
    • Press 2 for loan-related queries.
    • Press 3 to repeat or returned to the main menu

Notes:

    • Once you select the IVR options, you will navigate through specific options tailored to your query.
    • The IVR options are updated periodically, according to the company’s schedule, services, and guidelines.
    • If you select an issue related to another number, please enter the phone number and OTP that would be required to verify your PhonePe account.

PhonePe App and Website Chat Process:  

Here are the step-by-step processes to chat through the PhonePe app.

PhonePe Steps

  1. Download the PhonePe application and log in using your credentials.
  2. On the top left side corner, click on the profile section.
  3. Now select the profile section and search for the help section or support section without scrolling down.
  4. Here you will now see common options related to your concerns.
  5. Should your issue not appear on the list, you can easily reach out to a PhonePe support agent.

  6. In the help or support section, you will find two options: the first is to chat with an agent, while the second allows you to request a callback or choose “call me”.

  7. If you want to continue chatting, click on ‘Chat with us’.
  8. If you would like to receive a call back, simply enter your phone number and wait for up to five minutes.
  9. You will receive a call back from PhonePe’s customer care team within five minutes.

PhonePe Chat Support Process via Website.

Here are the step-by-step processes to chat through the PhonePe website.

    1. Step one, click on the link and open the website and log in.
    • Please download the PhonePe application and log in using your credentials.
    • On the top left corner, click on the profile section.
PhonePe Customer Care Number: 08068727374 / 02268727374
PhonePe Customer Care Number: 08068727374 / 02268727374
    • Now select the profile section and search for the help or support section without scrolling down.
    • If your issue does not appear on the list, you can easily reach a PhonePe support agent.

    • In the help or support section, you will find two options: the first option allows you to chat with an agent, and the second option is to request a callback or select the “call me” feature.
    • Proceed with your preferred option.

If you want to continue chatting, click on ‘Chat with us’, and if you want to receive a callback, simply enter your phone number and wait for up to five minutes.

PhonePe Nodal Officer Contacts:

  If the other channels fail to resolve your query, you can contact the Nodal Officer by using the provided contact number or by sending an email.

Click on the link to visit the page: https://support.phonepe.com/

  • Once you raise your concern with the Nodal Officers within 24 hours, you will receive a response to your complaint along with the case ID.
  • Usually within seven working days, the concerned date to escalation used to be solved

Nodal Officer: Ms Deepa Shetty

Principal Nodal Officer – Mr Aniket Baheti

Contact No.: 080-68727105

Webform: nodalofficerdesk.phonepe.com

Address:

Office-2, Floors 4 to 7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103. 

Working hours would be from Monday to Friday, 10 am to 7 pm.

RBI Ombudsman Contact Details:

If you are still not satisfied with the general paid form and the grievance support, you can reach out to the Ombudsman contact portal, where your query will be resolved within 30 days from the date of your complaint.

Complaint lodging portal of the Ombudsman: cms.rbi.org.in/ (Visit the link)

Toll-Free Phone  Number.: 14448

Email ID: crpc@rbi.org.in

Address – Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

Note:

    • The complaint related to unauthorised payment or chargeback can be raised after 15 days after making the payment and within 120 days, the complaint should be registered
    • You would be required to provide the relevant details, such as attachment, screenshots, transaction IDs, etc.

PhonePe Merchant Helpdesk Number:

Merchant Helpdesk:

PhonePe Social Site Links:

PhonePe Registered Address

PhonePe Limited (Formerly known as 'PhonePe Private Limited')

Office-2, Floor 5, Wing A, Block A,

Salarpuria Softzone, Bellandur Village,

Varthur Hobli, Outer Ring Road, Bangalore South,

Bangalore, Karnataka, India, 560103

Conclusion:

Contacting PhonePe customer care is a very smooth and straightforward process. Regardless of your ability to use the service, if you contact customer care through the mobile application or website, you can directly call the numbers provided.

YYou can directly call the customer care number, send an email, connect with customer care through social media platforms, or escalate your queries to receive timely assistance.

However, PhonePe allows users to contact customer support 24/7.  If users have any issues, PhonePe customer executives will provide immediate support and resolve their problems as quickly as possible.

 

Frequently Asked Questions (FAQs)

1. What is the PhonePe support number?

You can directly call PhonePe at 0806 872 7374. Alternatively, you can call 02268727374.

 

2. Can we directly contact PhonePe through the application or website?

Yes, you can contact to PhonePe using the help section or receive a call back through mobile application or website

 

3. How long does it take for PhonePe to process a request?

Usually, it takes up to 10 working days for PhonePe to process a bank refund.

 

PhonePe Customer Care Number: 08068727374 / 02268727374

Amazon Customer Care Number – Toll Free 180012009009

 

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