Airtel Broadband Customer Care Number — Toll-Free

Airtel Broadband customer numbers for Wi-Fi or Airtel Xstream Fibre 5G services offer several ways to reach out for assistance with any issues you may encounter.

However, there are several ways to reach out to their customer care team for assistance with any challenges encountered while trying to connect with them. 

Company: Airtel  

Application Link: Airtel Thanks App 

Official Website: Click Here to Visit 

Here is the step-by-step process to connect with Airtel’s broadband support. 

---

Airtel Wi-Fi Toll-Free Numbers

• 121 – Toll-free number for general enquiries, requests, or services.

• 198 – Is the toll-free number for service-related complaints.

• 9810012345 – Is the number for non-Airtel users who require assistance.

Online Support

Use the Airtel Thanks app for online queries. It allows you to navigate to the Help section, select your issue, and chat with the support team for resolution.

For email support, send your query to 121@in.airtel.com.

Make sure to use your registered email ID or include your mobile number and customer ID for prompt assistance.

 

Below is a step-by-step guide to connect with Airtel’s IVR support for broadband.

121 IVR Options

1. Dial 121 and select your preferred language.

2. Press 1 for Hindi or 2 for English.

3. Press 2 from the main menu.

4. Press 1 for mobile services.

5. Select option 2 for broadband, landline, and Wi-Fi services, then choose the broadband option.

After selecting the broadband option:

• Press 1 to check your plan or bill details.

• Press 2 for complaints or other issues.

• Press 3 to shift your broadband connection.

• Press 4 to talk to a support agent.

198 IVR Options

1. From the main menu, select the option for mobile services.

2. Press 2. Select option 2 for broadband, Wi-Fi, or landline services.

• Press 1 to check your billing plan or current bill.

• Press 2 to report internet or technical issues.

• Press 3 to request relocation or shifting of your connection.

• Press 4 to connect with customer support.

Note: To connect faster with an agent, you can repeatedly press 0 or 9. Select option 2 for broadband services, then press 4 to speak with an agent.

Here is a list of state-wise contact numbers for Airtel Broadband customer care:

The customer contact centre numbers for Airtel Broadband and Wi-Fi Xstream Fibre vary by state. These are landline numbers, so we recommend calling from your registered Airtel number for quicker assistance.

Sr No.	State	Airtel Broadband Customer Care Numbers
1	Andhra Pradesh	📞 040-44444121
2	Assam	📞 033-44444121
3	Bihar & Jharkhand	📞 033-44444121
4	Delhi	📞 011-44444121
5	Gujarat	📞 079-44444121
6	Haryana	📞 0124-4444121
7	Himachal Pradesh	📞 0172-4444121
8	Karnataka	📞 080-44444121
9	Kerala	📞 0484-4444121
10	Madhya Pradesh & Chhattisgarh	📞 0755-4444121
11	Maharashtra	📞 020-44444121
12	Mumbai	📞 022-44444121
13	Northeast	📞 033-44444121
14	Odisha	📞 033-44444121
15	Punjab	📞 0172-4444121
16	Rajasthan	📞 0141-4444121
17	Tamil Nadu	📞 044-44444121
18	Uttar Pradesh	📞 0522-4444121
19	West Bengal	📞 033-44444121
20	Jammu & Kashmir	📞 0172-4444121

 

 

Additional Support Options

• For general queries, call 121 from your registered Airtel mobile number.

• For service-related complaints, dial 198.

• For 24×7 support, call 9810012345 from your registered mobile number.

• For email support, send your query to 121@in.airtel.com

If your issue remains unresolved, you can escalate it to the Appellate Authority. Contact details for each region are available on the Airtel Broadband Appellate Authority page.

Below is the state-wise list of Airtel Broadband and Fixed Line Appellate Authority contact details across India.

This comprehensive list includes the state, contact number, email ID, and office address for each region.

 

Sr N.	States	Name	E-Mail Address	Phone No.	Office Address
1	Andhra Pradesh	Ms. Kulasekar Venkatesan	appellate.southabts@in.airtel.com	040-40000222	Bharti Airtel Limited, Splendid Towers, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016
2	Delhi	Mr Ankur Singh	appellate.ncr@in.airtel.com	011-41614690	Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015
3	Gujarat	Mr Ashish Agrawal	appellate.west@in.airtel.com	079-40020143	Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380054
4	Haryana	Ms Smriti Gupta	appellate.haryana@in.airtel.com	0180-4600150	Bharti Airtel Limited, Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana
5	Karnataka	Mr Saumil Agrawal	appellate.southabts@in.airtel.com	080-41115201	Bharti Airtel Limited, No 55, divyashree towers, Bannerghatta Road, Bangalore – 560029
6	Kerala	Mr Praveen Sekar	appellate.southabts@in.airtel.com	0484-4015201	Bharti Airtel Limited, SL Avenue, N H Bypass Kundanoor Jn, Maradu P O Kochi, 682304, Kerala
7	Kolkata	Ms Gunjan Agarwal	appellate.kolkata@in.airtel.com	033-40016676	Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata – 700091, West Bengal
8	Madhya Pradesh & Chhattisgarh	Mr Devendra Jain	appellate.central@in.airtel.com	0755-4221100	Bharti Airtel LTD IIIrd & IVth floor, Metro Tower, scheme no 54, near vijay nagar square, a b road, Indore, Madhya Pradesh 452010
9	Maharashtra	Ms Neelam Sachade	appellate.west@in.airtel.com	020-40031233	Bharti Airtel Ltd, Block – 1, wing – B, Level – 12, International Tech Park, Kharadi, Pune – 412207
10	Mumbai	Ms Shamal Dhairyawan	appellate.west@in.airtel.com	022-40030143	Bharti Airtel Limited, 7th Floor, Interface Building No 7, Mindspace, Link Road, Malad west, Mumbai – 400064, Maharashtra
11	Punjab	Ms Smriti Gupta	appellate.punjab@in.airtel.com	0172-4600150	Bharti Airtel Limited, Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh 160101
12	Rajasthan	Mr Khushwinder Singh	appellate.rajasthan@in.airtel.com	0141-4034338	Bharti Hexacom Ltd – 7th Floor, South Block, Tower B3 Block, World Trade Park, JLN Marg, jaipur, Rajasthan – 302017
13	Tamil Nadu / Chennai	Mr V Praveen Sekar	appellate.southabts@in.airtel.com	044-42039583	Bharti Airtel Limited, No 42/147 & 44/146 Santhome High Road & Rosary Church road, Mylapore, Chennai 600004
14	Uttar Pradesh East	Mr Raja Bose	appellate.upeast@in.airtel.com	0522-4600150	Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
15	Uttar Pradesh West	Mr Ankur Singh	appellate.upwest@in.airtel.com	0121-4600150	Bharti Airtel Limited, B38/C1, Sector 57, Noida – 201301 Uttar Pradesh
16	Himachal Pradesh	Ms Smriti Gupta	appellate.hp@in.airtel.com	0172-4600150	Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
17	Jammu and Kashmir	Ms Smriti Gupta	appellate.jk@in.airtel.com	0172-4600150	Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
18	Bihar and Jharkhand	Mr Vikas Attreja	appellate.bihar@in.airtel.com	0172-4600150	Bharti Airtel Limited, Plot No. 18, Patliputra Industrial area, Patna 800013, Bihar, India
19	North East	Ms Lalramchuani KC	appellate.nesa@in.airtel.com	033-40016676	Bharti Hexacom Limited, Ward No 2, Holding No 269, Laitumkhrah Main Road, Lower New Colony, Shillong, East Khasi Hills, Meghalaya-793003
20	Odisha	Ms Gunjan Agarwal	appellate.orissa@in.airtel.com	033-40016676	Bharti Airtel Limited, Infocity Campus, 6th Floor, E – 13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar – 751024, Odisha
21	West Bengal	Ms Gunjan Agarwal	appellate.wb@in.airtel.com	033-40016676	Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata – 700091, West Bengal
22	Assam	Ms. Lalramchuani KC	appellate.nesa@in.airtel.com	033-40016676	Bharti Airtel Limited, 3rd Floor, Shubham Buildwell, Near NEEPCO Bhawan, R. G. Baruah Road, Guwahati, Assam-781005

 

Note: If your issue remains unsolved, contact Airtel’s Appellate Authority. You can contact them during their working hours.

The working hours are from 9:30 AM to 6:30 PM from Monday to Friday.

It is preferable to connect with Appellate Authorities only after you have gone through all the regular channels, obtained the reference number for your issues, and ensured that they are at least 60 days old.

 

Here is the Nodal Officer’s detailed contact information for each state, including the email ID and postal address.

If you are still not satisfied with the appellate authorities, you can now connect with the Nodal Officers.

S.No	State	Phone Number	Email Address	Postal Address
1	Chennai	9952434865	nodalofficer.tn@in.airtel.com	No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore, Chennai 600004
2	Andhra Pradesh & Telangana	9959334865	nodalofficer.andhra@in.airtel.com	Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad – 500016
3	Assam	9957134865	nodalofficer.nesa@in.airtel.com	Bharti House, Six Mile Khanapara, Guwahati – 781022
4	Haryana	9996034865	nodalofficer.har@in.airtel.com	Plot No 41 & 42, Industrial Park, Sector 2, Growth Center, Saha, Distt Ambala, Haryana
5	Kerala	9995834865	nodalofficer.ker@in.airtel.com	SL Avenue, NH Bypass Kundanoor Junction, Maradu P.O., Kochi – 682304, Kerala
6	Odisha	9937449253	nodalofficer.orissa@in.airtel.com	Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar – 751024, Odisha
7	Maharashtra & Goa	9987234865	nodalofficer.mah@in.airtel.com	Plot No. 3/1, North Tower, ePark, MIDC Knowledge Park, Kharadi, Pune – 110014
8	Mumbai	9987234865	nodalofficer.mumbai@in.airtel.com	7th Floor, Interface Building No. 7, Mindspace, Link Road, Malad West, Mumbai – 400064, Maharashtra
9	Tamil Nadu	9952434865	nodalofficer.tn@in.airtel.com	No 42/147 & 44/146 Santhome High Road & Rosary Church Road, Mylapore, Chennai 600004
10	Uttar Pradesh (East)	9935334865	nodalofficer.upe@in.airtel.com	TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
11	Uttar Pradesh (West) & Uttarakhand	9897534865	nodalofficer.upw@in.airtel.com	B38/C1, Sector 57, Noida – 201301, Uttar Pradesh
12	Kolkata	9831234865	nodalofficer.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata – 700091, West Bengal
13	Bihar & Jharkhand	9934334865	nodalofficer.bih@in.airtel.com	Plot No. 18, Patliputra Industrial Area, Patna – 800013, Bihar
14	Delhi NCR	9818334865	nodalofficer.del@in.airtel.com	Plot No. 16, Udyog Vihar, Phase – IV, Gurgaon – 122015
15	Gujarat	7490034865	nodalofficer.guj@in.airtel.com	Zodiac Square, 2nd Floor, SG Road, Opp. Gurudwara, Ahmedabad – 380054
16	Himachal Pradesh	9805034865	nodalofficer.hp@in.airtel.com	Block No. 11A, SDA Complex, Kasumpti, Shimla – 171009
17	Jammu & Kashmir	9797334865	nodalofficer.jk@in.airtel.com	B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu – 180012
18	Karnataka	9972534865	nodalofficer.kk@in.airtel.com	No. 55, Divyashree Towers, Bannerghatta Road, Bangalore – 560029
19	Madhya Pradesh & Chhattisgarh	9893134865	nodalofficer.mpcg@in.airtel.com	3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh
20	North East	9612034865	nodalofficer.nesa@in.airtel.com	Bharti Hexacom Limited, Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong – 793003
21	West Bengal	9831234865	nodalofficer.wb@in.airtel.com	Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata – 700091, West Bengal
22	Punjab	9878434865	nodalofficer.pb@in.airtel.com	Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh – 160101
23	Rajasthan	9928034865	nodalofficer.raj@in.airtel.com	Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur – 302001, Rajasthan

Conclusion: You can connect with Airtel’s broadband customer care in several ways: for basic queries, call 121; for complaints, call 198; and for non-Airtel users, call 9810012345. Additionally, if you would like to send an email to Airtel support, you can reach them at 121@in.airtel.com.

If your queries remain unresolved, you can seek further assistance. Then you can reach out to your nearest Airtel store. If your question remains unanswered after raising it via phone or email, you can visit Airtel stores directly.