Follow the Step-by-Step Process to Connect with Airtel Customer Support

The Airtel customer care number can be used for various queries or services related to your Airtel account or number. If you face any issues, the Airtel support team can help resolve problems related to your Airtel services. They offer support for prepaid and postpaid numbers, broadband or Wi-Fi services, and queries related to payments, billing, and recharges.

Company: Airtel

Application Link: Airtel Thanks App

Official Website: Click Here to Visit

Here is the step-by-step process to connect with Airtel’s customer care team.

Airtel Wi-Fi Toll-Free Numbers

• 121—The toll-free number for general enquiries is 121.
• 198—It is the toll-free number for service-related complaints.
• 9810012345 – Call the all-India Airtel helpline for both prepaid and postpaid queries. 

Email Customer Support at:

• 121@airtel.com 

Here is the list of Airtel’s customer care numbers for various queries:

Note:

•  You can dial 121 for basic queries and 198 from any Airtel number for support, complaints, or escalations.

• 1800-103-4444 This is an official contact number for non-Airtel users. 

Airtel Online Support Channel:

For online support, use the Airtel Thanks app. The app allows users to navigate to the Help section, select their issue, and chat with the support team for resolution.

For email support, send your query to 121@in.airtel.com.

Make sure to use your registered email ID or include your mobile number and customer ID for prompt assistance.

Note:

•  You can dial 121 for basic queries and 198 from any Airtel number for support, complaints, or escalations.
• 1800-103-4444 This is an official contact number for non-Airtel users. 

Here are the IVR steps for accessing Airtel’s prepaid and postpaid number options:

Dial 121 from your Airtel prepaid number, and then IVR options will start.

Use the following Airtel IVRS menus to resolve your queries. 

Press 1 to enquire about your balance and validity. 

•   Press 1 to check your prepaid balance. 
•   Press 2 to check data usage.
•   Press 3 for recharge or fact-related options. 

Press 2 for plan details to activate or deactivate services. 

•  Press 1 for mobile data activation or deactivation. 
•  Press 2 for SMS-related services. 
•  Press 3 to activate or deactivate roaming services. 

 Press 3 for offers and promotions. 

• Press 1 for the current offer. 
• Press 2 to access a voice pack that includes special services. 

 Press 4 for account-related services. 

• Press 1 to speak with a customer care agent. 

Press 5 for complaints or grievance redressal. 

• Press 1 to raise the complaint. 
• Press 2 for existing complaint status. 

Dialling 121 from your Airtel postpaid phone will initiate the IVR menus for Airtel postpaid users:

For postpaid-related services, call 121, then select 1. After that, a new IVR will begin, and you can follow the steps below to proceed with the required resolution.

Once you press 1, you go through the options below. 

• Press 1 to raise a complaint about issues such as the Internet not working, being unable to make calls, or problems related to your SIM card. 
• Press 2 for payment-related queries, outstanding and bill details, bill disputes, duplicate bills, or updating email IDs. 
• Press 3 to know and change your bill plan or to activate or deactivate services. I want to know about offers. 
• Press 4 to change your IVR language or to raise an appeal. 

 Press 2 to buy a new service and for online KYC-related queries. 

•  Once you press 2, you go through these channels. 
• Press 1 for postpaid. 
• Press 2 for Airtel Wi-Fi. 
• Press 3 for prepaid-related services
• Press 4 for Airtel DTH services. 
• Press 0 to repeat. 

 Press 3 for Airtel Wi-Fi, XSafe, or landline number-related services. 

• Press 1 to confirm the Airtel Wi-Fi-related queries. 

 Press 4 for Airtel prepaid-related services.

 Press 5 for Airtel DTH or Airtel Digital TV-related services. 

• Press 1 to confirm. 

 Press 6 for Airtel Payments Bank. 

• Press 1 to confirm. 

Here are the important links to connect with Airtel’s customer care team:

Important Links:

• Airtel Thanks App  

• Customer Support  

• Official Website  

• Registration for DND Services  

• Frequently Asked Questions 

The following is a list of Airtel Prepaid and Postpaid customer care numbers, organised by state:

1. Below is the complete list of Airtel Prepaid customer care numbers for all telecom circles in India:

 2. Airtel Postpaid customer care numbers for all telecom circles in India:

Please find the list of all types of USSD or short codes for Airtel prepaid or postpaid consumers.

Here is the list of all types of USSD codes for Airtel’s prepaid consumers.

With the help of these short codes, you can manage your Airtel prepaid-related services without having access to the internet.

2. Please find the list below for all Airtel Postpaid short codes that can help you manage your account-related services easily without having access to the internet. 

If your query is not being addressed through the general channels, here are the details of all grievance circles, including the complaint contact numbers, email addresses, and postal addresses:

You can escalate your query through these channels by directly calling the nodal officers or sending them emails without delay.

Step 1: You can contact the primary customer support contact for your complaint or general queries by calling 121, or you can reach out to them through the email support system at 121@in.airtel.com. 

Step 2: Contact the nodal officers listed in the provided contact details. 

Step 3: If your query remains unresolved after trying all available options, you can then reach out to the appellate authorities. 

Airtel’s Grievance Redressal Procedure:

If the resolution provided by the Nodal Officers does not meet your expectations or you are dissatisfied with the solution, you have the option to resubmit your complaint to Appellate Authorities between 9:30 AM and 6:30 PM, from Monday to Friday.

Here are the three steps you must follow to receive support from appellate authorities:

Step 1: While applying to the appellate authorities, you have to share your previous request number and complain about which model circle you are in. Based on that information, you can contact the appellate authorities from the list below and send them your request, but ensure that you have your old service request number available.

Step 2: You cannot appeal to an appellate authority within 90 days of generating your service request or complaint request. Once your request is 90 days old, then you can contact the authority with your details.

Step 3: Once you issue your complaint to appellate authorities, they will give you another new reference code within three days, and your issue will be resolved as soon as possible.

Airtel’s Appellate Authorities by Circles:

You can find the details of appellate authorities in the circle, which include their email addresses, contact numbers, and postal addresses.

Sr. No. 

In conclusion, by contacting Airtel’s customer care, you can resolve your queries efficiently. You can address all types of concerns you may have related to your Airtel services, such as billing, recharge issues, technical support, Wi-Fi fibre, Airtel Digital TV, or Airtel Payments Bank, where your issues can be resolved quickly.

However, if you encounter difficulties in finding a solution using the general contact channels, in such cases, you can explore other channels, such as reaching out via social media or contacting the grievance or appellate departments to resolve your query.

Nevertheless, the Airtel customer care team is always prompt in resolving their issues as soon as possible.

Frequently Asked Questions:

Is there a customer care number for Airtel that can be reached from other networks?

Yes, this number, 1800-103-4444, is a toll-free number for Airtel-related queries. You can call this number from various service providers, including VI, BSNL, Jio, and even Airtel users. 

What is Airtel’s customer care number for broadband services?

 121 You can use this number not only for broadband detail services but also for other IVR options.

What’s Airtel’s customer care number for DTH?

 You can contact 1800-103-6065 to resolve queries related to digital televisions or DTH connections. 

What is the toll-free customer care number for Airtel WiFi?

You can resolve your issues related to Airtel WiFi or Airtel Extreme Fibre by calling either 121 or 1800-103-6065.

What is Airtel’s customer care number?

You can call any of these numbers to solve your query: 9810012345, 1800-103-4444, or 121.

 What is Airtel’s customer care number for internet problems?

You can raise complaints about internet problems by calling the number 198.

 What is the customer care number for Airtel’s digital TV service?

The DTH helpline number, 12150, is only available for Airtel customers. 

What is Airtel’s direct customer care number?

Airtel’s direct customer care numbers are 9810012345 and 1800-103-4444.