The BSNL customer care team always provides the best solution to their users or subscribers. Wherever you have any query related to your prepaid or postpaid phone numbers or BSNL Fibre Wi-Fi or landline phone-related issues, here is the list of all BSNL’s customer care numbers. Using that, you can reach out to them and solve the query faster.
For details and a step-by-step, you can easily contact the BSNL customer care team as per your specific needs.
Company: BSNL 
Official Website: BSNL Website
BSNL Self Care App:
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- Click to download (for iOS users).
- Click to download (for Android users).
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BSNL Email Contact for General Queries: ebenquiry@bsnl.co.in
BSNL Customer Care Contact Numbers:
Please find the following list of BSNL customer care numbers for all OTT, BSNL Fiber or 5G connectivity services:
| Sr. No. | Contact Number | Services | Accessible From |
| 1 | ☎️ 1500 | For BSNL general queries, | BSNL users number only |
| 2 | ☎️ 1503 | BSNL Mobile (Prepaid/Postpaid) | BSNL number only |
| 3 | ☎️ 1504 | BSNL Broadband Support | BSNL number only |
| 4 | ☎️ 1504 | Fiber/FTTH Support | BSNL number only |
| 5 | ☎️ 94588 80800 | BSNL WhatsApp support number | For WhatsApp’s helpline, |
| 6 | ☎️ 1800-4444 | For Landline/Broadband and WhatsApp support | It can be used across all networks. |
| 7 | ☎️ 18001801503 | BSNL Mobile Helpline | Any network (toll-free) |
| 8 | ☎️ 18003451500 | BSNL general helpline | The helpline is available toll-free from any network. |
| 9 | ☎️ 18003451504 | Fiber Helpline | For BSNL Landline numbers only |
| 10 | ☎️ 1909 | Do Not Disturb (DND) | |
| 11 | ☎️ 197 | Directory Enquiry | |
| 12 | ☎️ 198 | BSNL complaint line |
What is the process for raising a BSNL complaint online?
Step 1: Submit your complaint through the BSNL Complaint Portal:
Go to the BSNL Complaint Portal.
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- Visit BSNL’s official website, the BSNL Selfcare Portal, to register your complaint.
- If you are an existing customer, try to log in with your credentials or create your account and proceed to the next step.
- Choose the concerned service from the dropdown list, such as Landline, Broadband, FTTH, Mobile, billing, etc.
- Please provide your phone number or account number, clearly explain the issue, and then submit your request.
Step 2: Use the BSNL Self-Care App:
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- Download the BSNL Selfcare App from Google Play (Android) or App Stores (iOS).
- And log in or register to raise a complaint.
- If you want to send the complaint via text, then you need to select the required option, fill in other details, and submit your complaint accordingly.
- To connect directly over the call, you can see their concern has already been added here. You can dial that number to resolve your query, depending on the issue.
- Please make sure to call the specific number if you are calling from another network or from the BSNL phone or landline number.
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- BSNL self-help customer care numbers
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Step 3. Call Complaint Process:
Issues related to Landline/Broadband/FTTH/Mobile (Prepaid/Postpaid) –
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- For BSNL numbers, dial 1500 or 1505.
- Users from other networks dial 0180003451500 or 01801503.
Step 4. BSNL Complaint Through WhatsApp or SMS: ☎️ 1800-4444 / ☎️ 94588 80800
- To raise a complaint via WhatsApp, there are two WhatsApp numbers to get support from BSNL customer care support channels
- Go the WhatsApp chat options and send your with the addition of your service or query with the addition of the short code
- LL → For Landline
- BB → For Broadband
- FTTH → For BSNL Bharat Fibre
- GSM → For Mobile Service (Prepaid/Postpaid)
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You can also track the status of your previous complaints through the WhatsApp support channels.
Step 5. For SMS complaint services:
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- Open in your messaging app and send an SMS to the appropriate number listed below:
- From BSNL mobile: send SMS to ☎️ 53334
- For other networks, ☎️ 9478053334 sends an SMS to you with the short code as per your complaints.
Note: If your query is not resolved through the above channels in some issues, such as billing-related issues, you can visit the nearest BSNL office to resolve the query.
List of BSNL Short Codes or USSD Codes:
Please find below the list of all BSNL’s short codes.
| Short Codes | Services |
| *123# | Main balance & validity |
| *124*1# | Alternative balance & validity |
| *123*1# | SMS balance / Main plan validity |
| *123*5# | SMS balance |
| *125# | SMS/Data balance (circle dependent) |
| *123*2# | National SMS/Voice minutes balance |
| *124# | Data balance |
| *123*6# | Data balance |
| *123*10# | Data balance |
| *112# | Data balance |
| *123*8# | Night data balance |
| *124*2# | Net balance (all data types) |
| *234# | General net balance |
| *123*4# | First Recharge Coupon (FRC) benefits |
| *102# | Last call charge / Active plan details |
| *8888# | Check own number |
| *99# | USSD banking |
| *124# | Friends & Family details |
| *121*5# | Last 5 recharges |
| **21** Number | Call diversion activation |
| #21# | Call diversion deactivation |
| **67** Number | Busy call diversion activation |
| #67# | Cancel busy call diversion |
| **61*Number# | No reply diversion activation |
| #61# | Cancel no reply diversion |
| **62*Number# | Unreachable diversion activation |
| #62# | Cancel unreachable diversion |
Here Is the Comprehensive List of BSNL Customer Care Numbers for All States.
Please find the below list for BSNL customer care numbers for all states.
| State/Circle | Mobile Numbers | BSNL Number for All India |
| Andhra Pradesh | ☎️ 9490124365 | ☎️ 18001801503 |
| Assam | ☎️ 9435024365 | ☎️ 18001801503 |
| Bihar | ☎️ 9431224365 | ☎️ 18001801503 |
| Chhattisgarh | ☎️ 9425024365 | ☎️ 18001801503 |
| Chennai | ☎️ 9444024365 | ☎️ 18001801503 |
| Gujarat | ☎️ 9426024365 | ☎️ 18001801503 |
| Haryana | ☎️ 9416024365 | ☎️ 18001801503 |
| Himachal Pradesh | ☎️ 9418024365 | ☎️ 18001801503 |
| Jammu & Kashmir | ☎️ 9419124365 | ☎️ 18001801503 |
| Jharkhand | ☎️ 9431124365 | ☎️ 18001801503 |
| Karnataka | ☎️ 9448024365 | ☎️ 18001801503 |
| Kerala | ☎️ 9447024365 | ☎️ 18001801503 |
| Kolkata | ☎️ 9433024365 | ☎️ 18001801503 |
| Madhya Pradesh | ☎️ 9425024365 | ☎️ 18001801503 |
| Maharashtra | ☎️ 9422024365 | ☎️ 18001801503 |
| Northeast—I | ☎️ 9436124365 | ☎️ 18001801503 |
| Northeast-II | ☎️ 9436024365 | ☎️ 18001801503 |
| Odisha | ☎️ 9437024365 | ☎️ 18001801503 |
| Punjab | ☎️ 9417024365 | ☎️ 18001801503 |
| Rajasthan | ☎️ 9414024365 | ☎️ 18001801503 |
| Tamil Nadu | ☎️ 9443024365 | ☎️ 18001801503 |
| Telangana | ☎️ 9490024365 | ☎️ 18001801503 |
| Uttar Pradesh (East) | ☎️ 9415024365 | ☎️ 18001801503 |
| Uttar Pradesh (West) | ☎️ 9412024365 | ☎️ 18001801503 |
| Uttarakhand | ☎️ 9412924365 | ☎️ 18001801503 |
| West Bengal | ☎️ 9434024365 | ☎️ 18001801503 |
| Andaman & Nicobar | ☎️ 9434224365 | ☎️ 18001801503 |
| Goa | ☎️ 9422024365 | ☎️ 18001801503 |
| Delhi (NCT) | ☎️ 9412024365 | ☎️ 18001801503 |
Note: If any of these numbers are unavailable, please refer to the initial list that is applicable across India.
State and Circle-wise List of BSNL Nodal Officers for Contact:
If your issue is unresolved or you’re unhappy with the solution, contact BSNL’s state nodal officers to find the solution for your issues.
Here is the complete list of contact numbers for all BSNL’s circles, or states, and nodal officers.
BSNL Grievance Redressal Contact Details for All Circles in India:
If you are not happy with the resolution, you can escalate the matter to the next BSNL Grievance Redressal level.
| Circle/States | Mobile Helpline | Email ID | Postal Address |
| Andaman & Nicobar | ☎️ 94340-24365 | cgm_an@bsnl.co.in | Telephone Bhavan, Port Blair – 744101 |
| Andhra Pradesh | ☎️ 94400-24365 | pg_ap_gmo@bsnl.co.in | Door Sanchar Bhavan, Nampally Station Rd, Hyderabad – 500001 |
| Assam | ☎️ 94350-24365 | gmadmin_assam@bsnl.co.in | BSNL Circle Office, Panbazar, Guwahati – 781001 |
| Bihar | ☎️ 94310-24365 | gmo_bihar@bsnl.co.in | Sanchar Sadan, Patna – 800001 |
| Chhattisgarh | ☎️ 94252-01234 | pg_cgappeal@bsnl.co.in | BSNL Circle Office, Raipur – 492001 |
| Chennai | ☎️ 94440-24365 | — | 78 Purasawalkam High Road, Chennai – 600010 |
| Gujarat | ☎️ 94260-24365 | gmnwocfa@gmail.com | Telephone Bhavan, Ahmedabad – 380006 |
| Haryana | ☎️ 94160-24365 | gmcfajkd@gmail.com | Sector 6, Panchkula – 134109 |
| Himachal Pradesh | ☎️ 94180-24365 | app_auth_hp@bsnl.co.in | BSNL Circle Office, Shimla – 171001 |
| Jammu & Kashmir | ☎️ 94190-24365 | gmcfajk@gmail.com | Trikuta Nagar, Jammu – 180012 |
| Jharkhand | ☎️ 94311-24365 | gm_cfa_hr@bsnl.co.in | BSNL Circle Office, Ranchi – 834001 |
| Karnataka | ☎️ 94480-24365 | appellate_maktk@gmail.com | Bangalore Telecom District, Bangalore – 560001 |
| Kerala | ☎️ 94470-24365 | gmhrkerala@gmail.com | BSNL Circle Office, Trivandrum – 695001 |
| Kolkata | ☎️ 94330-24365 | gmsmctd@bsnl.co.in | 3A Chowringhee Place, Kolkata – 700013 |
| Madhya Pradesh | ☎️ 94250-24365 | gm_regulation@bsnl.co.in | BSNL Circle Office, Bhopal – 462011 |
| Maharashtra | ☎️ 94220-24365 | agmpgmumbai@gmail.com | Santacruz (W), Mumbai – 400054 |
| Northeast | ☎️ 0364-2504181 | gmhrnw1@gmail.com | BSNL Circle Office, Shillong – 793001 |
| Northeast II | ☎️ 03862-235888 | — | BSNL Circle Office, Dimapur – 797112 |
| Odisha | ☎️ 94370-24365 | gmcfaor@gmail.com | BSNL Circle Office, Bhubaneswar – 751001 |
| Punjab | ☎️ 94170-24365 | pgmcfapb@gmail.com | BSNL Circle Office, Chandigarh – 160017 |
| Rajasthan | ☎️ 94140-24365 | pgmcfarj@gmail.com | BSNL Circle Office, Jaipur – 302005 |
| Tamil Nadu | ☎️ 94430-24365 | gmcfaor@gmail.com | Greams Road, Chennai – 600006 |
| Telangana | ☎️ 94400-24365 | appellate_telangana@bsnl.co.in | BSNL Circle Office, Hyderabad – 500001 |
| Uttar Pradesh East | ☎️ 94150-24365 | anchal.vaish@bsnl.co.in | Hazratganj, Lucknow – 226001 |
| Uttar Pradesh West | ☎️ 94120-24365 | anchal.vaish@bsnl.co.in | BSNL Circle Office, Meerut – 250001 |
| Uttarakhand | ☎️ 94120-24365 | — | BSNL Circle Office, Dehradun – 248001 |
| West Bengal | ☎️ 94320-24365 | pgmcfawb@gmail.com | BSNL Circle Office, Kolkata – 700001 |
Conclusion: You can easily contact BSNL customer care by following the outlined steps. There are various methods to reach the BSNL helpline, and if your issues remain unresolved, you have the option to escalate your concerns to the Nodal Offices or the BSNL Grievance Redressal contacts as mentioned above.
Frequently Asked Questions for BSNL Customer Care Support:
- How to activate a new card? SIM card? To activate the BSNL new SIM card, call 1507. You can activate the new BSNL SIM card easily.
Once you see the network bars in your BSNL’s new SIM card, dial 1507 to complete the tele-verification to activate your SIM.
2. Is BSNL customer care available 24/7?
Yes, BSNL customer care services are available 24×7.
3. What is the BSNL prepaid customer care number?
BSNL prepaid customer care numbers are 1503 or 1800801503.
4. How to get to the nearest BSNL customer care centre?
To find your nearest BSNL office, click here to locate your nearest BSNL branch.
5. What is the BSNL broadband customer care number?
BSNL broadband customer care numbers are 1504 or 1800-345-1504.
6. What is the BSNL landline customer care number?
The BSNL landline customer care number is 1500 or 1800-345-1500.
7. What is the BSNL customer care number for Bihar and Uttar Pradesh?
For Bihar and Uttar Pradesh, the customer care number is 1800-180-1503.
8. What is the BSNL customer care number for Kerala?
In Kerala, the BSNL customer care number is 1500 for landline services and 1503 for mobile services.
BSNL Registered & Corporate Office Address: Bharat Sanchar Bhawan Harish Chandra Mathur Lane, Janpath, New Delhi-110001 Corporate Identity Number (CIN): U74899DL2000GOI107739
Disclaimer:
The company, official website, or contact provider owners may change the numbers, which are for information purposes only. We are not responsible for the accuracy of any provided contact details or for any issues that may arise from using them. Please check the details on the official website to confirm their accuracy.