Steps to Contact the Amazon Helpline Number 24/7
To contact Amazon customer care, there are several methods available; however, the quickest option is to request a call back from Amazon support or to call them directly when you have issues. Please use the numbers provided below to contact the appropriate department for your concern and address it promptly.
Organisation: Amazon.in
Official Website: Link
Application Link:
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- For iOS users
- For Android users: Click here to download.
Email Addresses:
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- For General Queries: cis@amazon.com
- To Connect with Customer Support: cs-reply@amazon.in
Please find below a list of Amazon India’s customer contact details:
You can connect with customer care by calling their support number using either the Amazon app or the Amazon website. Here’s a comprehensive list of Amazon India’s customer contact information:
- For general customer query support, the customer support team is available through these numbers 24/7. You may call on any of these numbers to connect with Amazon’s customer care team.
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- 1800-1200-9009 (call without adding “0” before the numbers).
- 1800-3000-9009 (without adding “0,” dial the numbers).
- 022-30430101 (standard call charges may apply).
2. For Seller Support:
Call from Monday to Saturday between 8 a.m. and 8 p.m.
3. To contact Amazon Pay Customer Care, please use the following information:
Note: Additionally, you can follow the steps below to contact the customer care department via live chat or by phone. When contacted by phone, they typically resolve queries within 5 to 10 minutes.
Here is a step-by-step process for connecting with Amazon customer care:
There are two steps to contact customer care apart from making a phone call: the first is to reach out to the Amazon customer support team via the Amazon application, and the second is to contact them through the Amazon website.
Steps to Connect Through the Amazon App—
Step 1: First of all, open the Amazon application and log in with your credentials to locate the issue.
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- Click on the recent order section.
- Select the order afterwards, and you will see your recent orders. Please select the relevant one and proceed.
Step 2: Now select the order and scroll down to click on the customer care service option.
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- Click on “My Account,” navigate to the Help section, and select your desired option.
Step 3. After clicking the support option, select your preferred channel, such as chat or call, as per your preference.
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- For the chat option, click on the chat option and proceed further, and your query will be solved accordingly.
- For calls, select the call option and proceed.
Step 4. To receive a call back, select the request call now option.
Step 5. After choosing the call option, please enter your phone number and click “Call me now” to receive a prompt call back.
Steps to connect with the Amazon customer helpline via the Amazon website:
Step: First of all, open the Amazon website and log in with your credentials to proceed.
- Once logged in, select your query from the dropdown menu below or open the concerned order and proceed.
Step 2. Now scroll down to the help section from the “Let Us Help You” section.
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- Select the required option from the help section or click on the help option on the right side down below and proceed.
Step 3. Now you will see the chat, the right note, or the request for a callback option. Select as per preference to connect with Amazon customer care.
- After the selection, proceed with the chat or call-back option.
- On chat, you would be required to mention your details, such as the order or any other concern, to get it solved.
- Connecting over the phone is always more convenient and quicker to receive a resolution for our problems.
Note: The process on the website or Amazon app is quite similar; however, following these steps can make the experience quicker and more efficient.
IVRS Menus for 180012009009 / 180030009009 Contact Numbers:
Dial 1800-1200-9009 to access the IVR options listed below.
Select your preferred IVR option
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- Press 1 for order status, such as refund or return
- Press 2 to cancel or return the order
- Press 3 for queries related to refund or replacement
- Press 4 for UPI or Amazon Pay wallets
- Press 5 for queries related to Amazon Prime membership
- Press 6 to get technical support for Alexa, Echo, or Kindle devices
- Press 9 to talk to a customer care agent at Amazon.
Dial 1800-3000-9009 to access the IVR options listed below.
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- Press 1 to get support for your recent orders
- Press 2 for partial tracking.
- Press 3 for queries related to order refunds, returns, or cancellations.
- Press 4 for queries related to billing, payment, or billing-related queries.
- Press 5 to resolve issues related to Amazon Pay or wallet services.
- Press 6 to get help on queries related to Amazon Fire TV, Kindle, or Echo
- Press 7 to connect with an Amazon customer care representative.
- Press 9 to repeat all IVR options again
Note: It is always preferable to call using your registered mobile number for a faster resolution.
If your issue remains unresolved, you can escalate your complaint if it pertains to Amazon.
Escalation Process:
If your concern is not being resolved satisfactorily after several calls or other attempts, you can escalate the issue by emailing a higher authority, such as an address similar to jeff@amazon.in.
You can also contact Amazon’s customer support through social media platforms, such as X (formerly Twitter), which is a common and effective way to obtain the support you need.
To Contact Amazon Grievance Support:
Send an email for your concern and also add the registered phone number, complaint number and email the issue clearly.
Name: Saurabh Joshi
E-mail: grievance-officer@amazon.in
For Payment Investigation: payments-investigate@amazon.in
Escalate Contact Details:
Please send an email to escalate the matter to: jeff@amazon.in.
You can escalate the matter by contacting this email account to ensure it is resolved appropriately.
Amazon Registered Office Address:
Amazon Development Centre India Pvt. Ltd, Brigade Gateway, 8th Floor, 26/1, Dr. Rajkumar Road, Malleshwaram (W), Bangalore-560055, Karnataka, India
Amazon Frequently Asked Questions:
- How do I contact Amazon customer care in India (toll-free)?
You can call on any of these numbers to get connected with Amazon customer care number- 1800-1200-9009
- 1800-3000-9009
- 022-30430101
2. Is Amazon customer care available 24×7?
Yes, the Amazon support team is available 24×7.
3. How can I contact Amazon customer care?
You can connect via the app, through Amazon, website chat, email, or a toll-free number.
4. What is the helpline number for Amazon customers?
You can call on this number to get the solution: 1800-3000-9009.
5. How do I track my Amazon parcel?
In the Amazon app, go to “Your Orders,” and on the website, select “Track Package.”
7. How do I report a problem with my delivery?
Open your orders, select the specific order, and then choose “Problem with order” to report an issue.
8. How do I redeem an Amazon gift card?
From your account section, go to the gift cards and select “Redeem a Gift Card” and enter the code to redeem.
9. How can I get a refund for a returned item?
Usually once your order is cancelled or returned, Amazon processes the refund to the original payment method instantly.
Amazon Social Media Connections:
There are several ways to get in touch with Amazon’s customer care, such as via phone number, email, or live chat, or you can also request a call-back.
