Nykaa Customer Care Number: Nykaa is a well-known online shopping platform that enables customers to purchase a wide variety of items. If you encounter any challenges requiring you to raise a complaint or address a concern, or if you wish to contact Nykaa.com, you can easily reach out to Nykaa’s support team by following the steps below.
Website link: www.nykaa.com/
To download the app:
The Nykaa contact number is 18002674444, and customer care is available from Monday to Saturday between 9 AM and 7 PM IST for any enquiries.
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- Nykaa Toll-Free Helpline: 9222201010 (24/7).
- For general queries, please call 18002674444 or 18001037786.
- For Order-Related Queries: 18002674444 or 18001037786.
- For return or exchange queries: 18002674444 or 18001037786.
- Payment-Related Queries: 18002674444 or 18001037786.
Note: Some numbers only work when you call from a registered mobile number with an active order or query.
Nykaa WhatsApp Support Number:
You can text this number to check your order or complaint status, connect with a Nykaa stylist, and more.
WhatsApp: +919136118035
For Email Support:
You can email your general queries to this address: support@nykaa.com
IVR Options for +91 92222 01010 and 1800-267-4444 Phone Numbers:
Here are the following IVR options for the +9192222 01010 and 1800-267-4444 numbers.
Press 1 for order-related queries about status, tracking, and delivery.
Press 2 for returns, refunds, or cancellation-related queries.
Press 3 for payment-related issues.
Press 4 for product-related information.
Press 5 to speak to a customer support executive.
Press 9 to repeat the menu options.
How to Contact Nykaa Chat Support?
1. Nykaa App Chat Support Process-
Here are the steps to contact the Nykaa app’s chat support channel:
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- Step one: log in to the Nykaa app and select the account section.
- Step two: On the menu bar, once it is opened, click on the Help Centre and proceed.
- Step three: You can click on the ‘Chat with us’ option.
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- Step four: You will see two options over there. The first one would be for the chat option, and the second would be if you wanted to make a direct call.
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- Step five: If you wish to send your query, you can simply type your concern and send it to the support team.
- Step six: Additionally, if you would like to continue with the chat process, you can do so by clicking on the chat option.
- Step seven: Choose the relevant order or item.
- Step eight: Once you connect with the support team through chat, you can obtain the required information directly.
2. Nykaa Website Chat Support Process-
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- Go through the Nykaa website and click on the contact us or support section.
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- And log in with your details.
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- The form will be available if you are not logging into the website.
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- Once you select the support section, fill out the form with the complete required detail; this option will be available.
- Once you log into the website, you won’t need to provide any details in the application form.
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- Once you log into the website, simply select your orders or click on the chat with the support team.
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- Then wait for a while.
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- Upon receiving a response from the chat team, please proceed with your order or query to resolve your issue with nykaa.com.
Note: When contacting the support team, you have two options. You can either raise a ticket using the support option or choose to chat and submit your query simultaneously. You may select the chat option or proceed with raising or receiving a ticket, depending on your convenience.
Nykaa Social Media Platforms:
You can also message Nykaa on social media to raise a complaint or query and get a resolution.
Here is the list of Nykaa’s social media platforms.
Nykaa Store Locator:
Nykaa Store Link – click here locate
To find a Nykaa store anywhere in India, click the link above and follow the instructions, which include entering your district or city. This process will help you easily locate local Nykaa stores in your area.
Steps to raise a complaint for Nykaa:
To raise a complaint regarding Nykaa.com, you can follow the steps outlined below:
Option 1: You can call any of the following toll-free numbers: 8002674444 or +919222201010.
Option 2: Send an email to the support team to get the resolution needed. : support@nykaa.com
Option 3: Contact the Nykaa WhatsApp support channel to learn the status or raise a complaint.
To raise a complaint on Nykaa, you can follow these steps and contact details:
How can you escalate your complaint on Nykaa?
To Escalate Your Complaint for Nykaa Grievance Support:
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- Grievance Redressal Officer: Rajendra Punde
- Grievance Email Support: nykaacompanysecretary@nykaa.com
- Nykaa Escalation Phone Number: 022-66149696
Note: You can escalate any of your pending requests related to products or refunds, or if it’s a compensation.
Nykaa Frequently Asks Questions:
1. Nykaa customer care number 24/7.
You may call on any of these numbers: 8002674444 or +9192201010.
2. Nykaa’s WhatsApp number.
Nykaa WhatsApp support number: +919136118035
3. Nykaa customer care e-mail address.
To receive email support, please send your query to support@nykaa.com.
Conclusion:
You can reach Nykaa customer service in four different ways. If none of the numbers provided work, try calling with all 0 or +91 in the beginning. If not, try calling with your registered mobile number to get a prompt resolution.